What are the essences of a great company culture? What distinguishes a great company culture from a bad or average one? Ritz Carlton nailed it in 1 perfect sentence: the approach when “Ladies and Gentlemen serving Ladies and Gentlemen”. And it is working across countries, time, religions. And what are the essences of a great …

Great company culture: driver of customer loyalty Čítajte viac »

Welcome to the CX hell! How was your last shopping experience? I asked the question in my non CX expert bubble. And guess what the most common answer was…If your guess has something to do with emotions, you got it right. About 2/3 of the answers included words like “made me nervous, felt excited, I was …

20 clicks for a bunch of bananas? Čítajte viac »